Refund and Returns Policy for Tipotis.xyz

At Tipotis.xyz, we want you to be fully satisfied with your pet toy purchase. If you are not happy with your order, our Refund and Returns Policy provides clear instructions for returning items and requesting a refund. Please review the policy below.

1. Eligibility for Returns

  • Return Period: You can return unused and unopened items within 30 days of receiving your order.
  • Condition: The products must be in new, unused, and resalable condition, with the original packaging intact, to be eligible for a return.

2. Return Process

  • Initiate a Return: To start a return, please contact us at tipotis@gmail.com or call (785) 256-2686. We will provide you with detailed return instructions and, if applicable, a prepaid return shipping label.
  • Return Shipping Fees: Customers are responsible for the cost of return shipping, unless the product is defective or incorrect.
  • Return Authorization: All returns must be authorized by our customer service team. Unauthorized returns will not be accepted.

3. Refund Process

  • Refund Approval: Once we receive and inspect the returned item, we will notify you of the refund approval status.
  • Refund Method: Approved refunds will be issued to your original payment method.
  • Processing Time: Refunds are typically processed within 5-10 business days after approval. Please note it may take additional time for the refund to appear on your statement, depending on your payment provider.

4. Exchanges

  • Defective or Incorrect Products: If you receive a defective or incorrect item, please contact us within 7 days of receiving your order to request an exchange.
  • Exchange Process: We will provide you with return instructions and send a replacement item once the original product is returned.

5. Non-Refundable Items

  • Some items are non-returnable, including:
    • Final sale products.
    • Products that have been used, opened, or no longer meet the return condition requirements.

6. Contact Information

For assistance with returns or inquiries about our policy, please contact us:

Thank you for shopping with Tipotis.xyz! We are committed to providing a hassle-free return process and excellent customer service.